Terms of Service

Last updated: 24 August 2026

1. About us

This online store is operated by GAUSEL ECOM, trading as Malden Limited, a business registered in Norway.

• Registered and postal address: Tårnfalkveien 41, 4318 Sandnes, Norway

• Organisation number: 938 048 622

• Customer service email: support@maldenlimited.com

• Website: https://maldenlimited.com

• Return address: Provided after a return request has been reviewed. Products must not be returned to the registered business address unless instructed by us.

In these Terms, “GAUSEL ECOM”, “Malden Limited”, “we”, “us” and “our” refer to GAUSEL ECOM, trading as Malden Limited. “Customer”, “you” and “your” refer to the person using the Store or purchasing from us.

These Terms govern your use of https://maldenlimited.com (the “Store”) and purchases made through the Store. Our Privacy Policy, Shipping Policy, Return and Refund Policy and any other policy expressly referred to in these Terms form part of the agreement between you and us.

Nothing in these Terms limits any mandatory rights you have under applicable consumer law.

2. Use of the Store

You may use the Store only for lawful purposes. You must provide accurate, current and complete information when placing an order and must be legally capable of entering into the purchase agreement.

You must not misuse the Store, interfere with its security or operation, introduce malicious code, scrape the Store without permission, infringe intellectual-property rights or use the Store for fraudulent or unlawful activity.

We may restrict or suspend access where reasonably necessary to protect the Store, other customers or our legal rights.

3. Products and product information

We take reasonable care to describe and display our products accurately. Screen settings, lighting and manufacturing tolerances may cause minor differences in colour or appearance. Such minor differences do not affect your statutory rights when a product is defective, materially different from its description or not fit for its ordinary purpose.

Product availability may change. We may discontinue products or reasonably limit order quantities. Changes do not affect orders already accepted by us.

Our sleep products are general consumer products and are not medical devices unless expressly stated otherwise. Product information is not medical advice and is not intended to diagnose, treat, cure or prevent any disease or medical condition.

4. Orders and formation of the contract

The presentation of products in the Store is an invitation to place an order and does not constitute a binding offer by us.

By submitting an order, you make an offer to purchase the selected products. You will first receive an automated acknowledgement. A binding purchase contract is formed when we send an order confirmation accepting your order or dispatch the products, whichever occurs first.

We may reject an order before acceptance for legitimate reasons, including product unavailability, an obvious pricing error, suspected fraud, payment failure, delivery restrictions or an unlawful transaction.

If payment has already been taken for an order that we do not accept, we will refund it without undue delay.

Please check your order before submitting it. You may ask us to cancel or change an order before dispatch, but we cannot guarantee that operational changes will be possible. This does not affect any statutory right of withdrawal.

5. Prices, VAT and payment

The total price, applicable taxes and any delivery charges payable by you will be displayed at checkout before you submit your order.

Prices displayed to consumers include applicable VAT where VAT is collected at checkout.

For goods imported into the European Union or another destination, VAT, customs duties and handling charges may depend on the value of the shipment, the destination and the fulfilment method used.

Where the Store states that taxes or import charges are included, we will use a fulfilment method intended to prevent the customer from being charged those amounts again upon delivery.

Any known additional charge payable by the customer will be disclosed before the order is submitted. If we become aware that a customer has incorrectly been charged an amount that was expressly stated as included, the customer should contact us with documentation so that we can investigate.

Payment is processed using the payment methods displayed at checkout. You confirm that you are authorised to use your selected payment method.

We may use third-party payment providers. Their own terms may also apply to the payment services they provide.

Promotional codes and discounts are subject to their stated conditions and may not be combined unless expressly permitted.

6. Delivery

We deliver to the destinations displayed at checkout. Estimated delivery times are estimates and are not guaranteed delivery dates unless expressly agreed otherwise.

We will deliver without undue delay and, unless another delivery period has been agreed, no later than 30 days after the purchase contract is formed.

If delivery is delayed, you retain all rights available under applicable consumer law, including the right to set an appropriate additional delivery period and, where legally permitted, terminate the contract.

You must provide a complete and accurate delivery address. We are not responsible for delays or non-delivery caused by incorrect or incomplete information supplied by you, but we will take reasonable steps to assist you.

Additional costs resulting directly from an incorrect address supplied by the customer may be charged where legally permitted.

The risk of loss or damage passes to you when you, or a person designated by you other than the carrier, physically receives the goods. An exception may apply if you independently commissioned a carrier that we did not offer.

Further information is available in our Shipping Policy.

7. Right of withdrawal

If you are a consumer in Norway or the European Economic Area, you generally have the statutory right to withdraw from an online purchase within 14 days without giving a reason.

For goods, the withdrawal period expires 14 days after the day on which you, or a third party designated by you other than the carrier, receives the goods.

If an order containing multiple goods is delivered in separate shipments, the withdrawal period generally begins when you receive the final item or shipment.

To exercise your right of withdrawal, you must inform us before the withdrawal period expires by sending a clear statement by email or post to:

GAUSEL ECOM, trading as Malden Limited

Tårnfalkveien 41
4318 Sandnes
Norway

Email: support@maldenlimited.com

You may use the Model Withdrawal Form at the end of these Terms, but its use is not mandatory. Any clear statement confirming your decision to withdraw from the purchase is sufficient.

8. Returning goods after withdrawal

After informing us of your withdrawal, you must return the goods without undue delay and no later than 14 days after giving notice.

Unless we state otherwise, you are responsible for the direct cost of returning goods when exercising the ordinary right of withdrawal.

Returns must be sent to the return address provided by us after your return request has been reviewed. Do not return products to the sender, supplier or registered business address unless we have instructed you to do so.

You may inspect a product only to the extent necessary to establish its nature, characteristics and functioning, in the same way you reasonably could in a physical store.

You may be responsible for any reduction in value caused by handling beyond what is necessary for that purpose.

Where a hygiene-sensitive product has been delivered in sealed hygienic packaging, the statutory right of withdrawal may cease once that seal has been broken, provided that the product is not suitable for return due to genuine health-protection or hygiene reasons and the exception is permitted under applicable law.

Further conditions relating to our voluntary 30-day return policy, including conditions applying to used hygiene-sensitive products after the statutory withdrawal period, are described in our Return and Refund Policy.

Please package returned products securely. We recommend using a tracked service and retaining proof of postage.

9. Refunds following withdrawal

If you validly withdraw from the purchase, we will reimburse the payments received from you for the withdrawn goods, including the cost of the least expensive standard delivery option offered for the order.

Additional delivery costs resulting from your choice of a more expensive delivery method are not refundable unless required by law.

We will issue the reimbursement without undue delay and no later than 14 days after receiving your notice of withdrawal.

We may withhold reimbursement until we receive the returned goods or you provide evidence that the goods have been sent back, whichever occurs first.

Refunds will normally be made using the original payment method unless you expressly agree otherwise. We will not charge you a fee for issuing the refund.

10. Defective, damaged or incorrect goods

The ordinary withdrawal rules are separate from your statutory rights when goods are defective, damaged, incorrectly supplied or not as described.

Please contact us at support@maldenlimited.com as soon as reasonably possible and include:

• Your order number

• A description of the issue

• Photographs or other relevant documentation where useful

We may request reasonable information needed to assess the claim.

Where a legal lack of conformity exists, you are entitled to the remedies provided by applicable consumer law. Depending on the circumstances, these may include repair, replacement, a price reduction, termination of the purchase and a refund.

We bear the necessary and reasonable return costs for a valid claim concerning a defective, damaged or incorrectly supplied product.

Nothing in these Terms limits the statutory guarantee, complaint periods or other mandatory consumer rights applicable to your purchase.

11. Intellectual property

The Store and its content, including text, graphics, photographs, videos, logos, branding, layouts and other materials, are owned by or licensed to GAUSEL ECOM, trading as Malden Limited, and are protected by applicable intellectual-property law.

You may access and use the Store for personal, non-commercial purposes.

You may not reproduce, distribute, modify, republish, commercially exploit or create derivative works from Store content without our prior written permission, except where permitted by applicable law.

12. Third-party services and links

The Store is hosted by Shopify and may use third-party payment, analytics, fulfilment, advertising and other service providers.

Links to third-party websites are provided for convenience. We do not control independent third-party websites and are not responsible for their content or for separate transactions entered into directly with them.

Your purchase contract for products sold through the Store is with GAUSEL ECOM, trading as Malden Limited, not Shopify, our suppliers or our fulfilment providers.

Nothing in this section limits any responsibility that we have under mandatory consumer law for products purchased from us.

13. Privacy and cookies

We process personal data as described in our Privacy Policy:

https://maldenlimited.com/policies/privacy-policy

Shopify and other service providers may process personal data on our behalf or for their own stated purposes, as described in the Privacy Policy.

Our use of cookies and similar technologies is described in our Privacy Policy, Cookie Policy and cookie-consent interface where applicable.

Please review the relevant privacy and cookie information before using the Store.

14. Reviews and submitted content

If you voluntarily submit a review, photograph or other content, you confirm that you have the right to submit it and that it is accurate, lawful and does not infringe another person’s rights.

You grant us a non-exclusive, worldwide and royalty-free licence to display, reproduce and adapt that content for the purpose of operating and marketing the Store.

This licence does not transfer ownership of your content and does not prevent you from using it elsewhere.

We will disclose incentives provided in connection with reviews where required by law. We may remove content that is unlawful, misleading, abusive or infringes another person’s rights.

15. Liability

We do not exclude or limit liability where doing so would be unlawful.

In particular, nothing in these Terms excludes or limits liability for:

• Intentional misconduct or gross negligence

• Death or personal injury caused by negligence

• Fraudulent misrepresentation

• Product liability

• Breach of mandatory consumer rights

To the extent permitted by law, we are not responsible for losses that were not reasonably foreseeable when the contract was formed or for business losses suffered by a consumer using products for private purposes.

16. Events beyond reasonable control

We are not responsible for a failure or delay caused by events outside our reasonable control, provided that we take reasonable steps to minimise the effect and resume performance.

Your mandatory rights relating to delay, non-delivery, withdrawal and reimbursement remain unaffected.

17. Changes to these Terms

We may update these Terms for future use of the Store, for example to reflect legal, operational or product changes.

The version applicable to an order is the version made available when that order was placed. Changes do not retrospectively alter an accepted purchase contract.

18. Severability and waiver

If a provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in effect to the extent permitted by law.

A failure by either party to enforce a right does not constitute a waiver of that right.

19. Governing law and consumer protection

These Terms are governed by Norwegian law.

However, if you are a consumer habitually resident in another country and we direct commercial activities to that country, this choice of law does not deprive you of mandatory protections provided by the law of your country of residence.

Nothing in these Terms restricts your right to bring proceedings before a court that has jurisdiction under mandatory applicable law.

20. Complaints and contact

Please send complaints, questions or customer-service requests to:

GAUSEL ECOM, trading as Malden Limited

Email: support@maldenlimited.com

Organisation number: 938 048 622

We will try to resolve complaints directly and within a reasonable time.

Information about any competent consumer dispute-resolution body and whether we are required or willing to participate will be provided where applicable.

Nothing in this section restricts your right to contact a competent consumer authority, dispute-resolution body or court.

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