for most orders
Shipping & delivery
Your order, clearly guided.
From order confirmation to delivery, find everything you need to know about processing, estimated delivery, shipping costs, and tracking.
Delivery times are estimates and may vary by destination.
estimated after dispatch
once your order has shipped
The journey to you
What happens after you order.
A transparent process, so you always know which stage your order has reached.
01
Order confirmed
After checkout, we send an order confirmation to the email address used for your purchase.
02
Order processed
Most orders are prepared for dispatch within 1–3 business days.
03
Dispatch & tracking
Once the parcel has been handed over, we send the available tracking information by email.
04
Delivery
Estimated delivery after dispatch is generally 7–12 business days.
Shipping costs
Transparent before you buy.
You will see the available shipping options and known costs before completing your order.
Included
Complimentary shipping
Shipping is included at no additional cost with every Day Sleep System order.
View the Day Sleep System →Other products
Calculated at checkout
For other products, shipping depends on the delivery address and order contents. The amount is shown before purchase.
A
Delivery destinations
We deliver to the countries and regions made available to you at checkout.
B
Taxes & import charges
The treatment of taxes and possible import charges depends on the destination and fulfilment route. Known costs are shown before you place your order; local charges may apply depending on the destination country.
C
Delays
Public holidays, high shipping volumes, weather, customs clearance, or carrier delays may affect the estimate. Your statutory rights remain unaffected.
Frequently asked questions
Quick answers about your delivery.
How long does the full process take?
Allow 1–3 business days for processing and then an estimated 7–12 business days for delivery. Weekends and public holidays are not business days.
Where can I find my tracking?
Once your order has shipped and tracking is available, we send the details by email. Check your spam folder if needed.
Can I change my delivery address?
Contact us as quickly as possible. Once an order has been processed or handed to the carrier, a change may no longer be possible.
What if my order is unusually delayed?
If the estimated delivery window has been materially exceeded or tracking has not updated for an unusually long time, email us with your order number and we will review the status with you.
We are here to help
Still have a question about your order?
Write to us with your order number and the email address used for your purchase.
Business days are Monday through Friday, excluding public holidays. All stated delivery times are non-binding estimates.